Welcome to helens gems custom jewelry made in Canada shipped express.

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Frequently asked questions

I know shopping online can feel lonely, which is why I have create a ask for more information button to send me a message from any product page, below are a list of frequently asked questions for your convenience.

Hi there, I am Helen and for the past 30 years, I have been creating, curating and delivering beautiful jewelry to men and women on Vancouver Island and at gem shows across the country. I have only just launched my online store due to covid restrictions and order requests coming in from all over the country, I felt it was finally time to launch a convenient portal to showcase my jewelry and give you the opportunity to shop from the comfort of your home?

Sterling is the jewelry quality standard in Canada, the United States and most world markets.

925 silver will never turn your finger green or any other colour

Sterling silver is real silver. It is also known as 925 silver. The number 925, comes from sterling silver's composition of 92.5% silver. The remaining 7.5% is made up of alloys, such as copper, to enhance the durability of the metal.

The reason sterling silver requires the mixture of other metals is because naturally, pure silver is soft. Adding other metals to the silver increases the hardness, making it more suitable and durable for use in jewelry and housewares like silverware.

The result of this process also produces that signature silver color: bright, shiny and metallic. The only downfall of this beautiful metal is that it can tarnish, which is why it’s important to regularly clean and maintain sterling silver jewelry with polishers.

The purity of silver lands on a numeric scale, or rating system, based on 1,000. Pure silver gets a 999 rating. In order for a silver to be classified as sterling silver, it must meet at least a 92.5 purity, AKA 925. So, as you can see: 925 silver is sterling silver

You will receive a tracking number in your email or via sms depending on your chosen communication method. I only ship expedited parcels to ensure your delivery is tracked and received.

For millennia, people have used gemstones principally for ornamental purposes. However, in both ancient and modern times, cultures all over the world have also believed that gems can have healing properties and contain power beyond their beauty for those who possess them.

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